I was thru customs in less than 15 minutes -- merely the time it took to walk from the arrival gate, down the stairs to customs, and thru the baggage claim area before reaching the arrivals hall in the main terminal. Access the SNCF G30* form HERE This form is only available in french, please follow the steps bellow to ask for a compensation, or contact our advisors on +33 1 84 91 91 91, they will help you on the process. For any Thalys delay equal to or greater than 30 minutes, Thalys will offer you vouchers. The compensation claim has to have the following content: Names and surnames of all passengers; Email address; Telephone (optional) Travel date, train number, departure and arrival stations; Booking reference (PNR) Short description about the delay; Receipts for any other expenses - if applicable Your bank account number There are a few reasons why some claims can’t be made online. SNCB tickets. If you have experienced a delay with a domestic SNCB train in Belgium, you may be eligible for compensation. This period is calculated as from the first delay that is the subject of your compensation claim. You will then have all the necessary information. As we wish to deal with all queries with the attention that they deserve, our response times are currently significantly longer than usual. Please visit SNCB’s dedicated page for compensation and delays to file your claim and find out about your rights as a passenger.. Was your Thalys train delayed by at least 30, 60 or 120 minutes for a reason other than force majeure? If your TGV inOUI or Intercités train was more than 30 minutes late, you’re entitled to compensation. If you are a Thalys TheCard or Thalys ThePass holder, you will automatically receive an email from Thalys informing you of any upcoming delays. Do you wish to make a compensation claim following a delay to your TGV or Intercités service? For any Thalys delay greater than or equal to 30, 60 or 120 minutes, you are offered compensation in Thalys vouchers (valid for 12 months) to the value of 20, 50 or 100% of the ticket price respectively. For Eurostar and Thalys, please use the dedicated link above. I only had carry-on luggage, no checked bags. If you travelled using a Youth Multi , a Local Multi , a Standard Multi , a Student Multi , a Half-Time Season Ticket or a 10-Journey Card , then send your claim within 30 calendar days from the end of the 6 month period. The amount of your refund² is determined as follows: 30 minutes to 2 hours late: 25% of your ticket price Thalys Claim Form What? Here are the compensation rates: Please fill out the form and choose the option "e-voucher". For other firms without Delay Repay it depends on their rules – a few only let you claim for 60+ minutes delays if it's their fault, most are more generous. I landed at Schiphol this past September at 7 am on a flight from the USA. Home > Contact forms > Request for compensation for frequent delays There are currently a large number of people applying for this type of request. Firms including Chiltern, Eurostar, Grand Central, Heathrow Express, Hull Trains, London Overground, Merseyrail and TfL Rail aren't on Delay Repay schemes. Thalys (travel between France, Belgium, Germany and the Netherlands): For delays of 30, 60 and 120 minutes or more, excluding acts of God, Thalys offers its customers Thalys vouchers (valid for 12 months) to the value of 20%, 50% and 100% of the ticket price respectively. Eurostar Help Centre. Simply submit your claim within 60 days of your travel date. Find out more.... Why can't I claim my compensation online? The G30 applies to TGV and INTERCITES trips. Mondial Assistance (UK) Limited FCA registration number is 311909. Depending on how long you were delayed, you may be able to claim a Eurostar e-voucher. What is Eurostar's compensation policy in case of delays? Find out more.... Can I claim for other expenses incurred because of my delay? Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). You’re entitled to compensation in the form of an e-voucher for 20%, 50% or 100% of your ticket price.